Robert Woolley
Financial Services Director
Finance
Supports the Agency by developing the Agency’s budget, providing timely and accurate information and analysis, and managing the claiming, purchasing, and payment functions.
About Us
Who We Are
The County of Alameda Social Services Agency (SSA) provides basic safety net services to at risk children, families, and adults. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. Operations includes Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.
Our Agency serves one in three Alameda County residents, totaling to approximately 523,000 people. We work collectively and in partnership with over 150 organizations to serve the needs of the community.
Our Mission
To promote the economic and social well-being of individuals, families, neighborhoods, and communities.
Our Vision
In partnership with community organizations, private institutions, advocates and other public agencies, we strive to better equip those we serve to overcome challenges on their path to self-sufficiency and family stability to ensure that individuals are successful; families are healthy; and neighborhoods thrive.
Our Core Values
Our Strategic Priorities
Diversity, Equity, Inclusion, and Belonging (DEIB)
Biennial Report FY 2022-2023
State of the Agency 2021
Leadership
Andrea Ford
Agency Director
The County of Alameda Social Services Agency (SSA) provides basic safety net services to at risk children, families, and adults. SSA provides services through its four major departments including: Adult and Aging Services, Children and Family Services, Government and Community Relations, and Workforce and Benefits Administration.
Read more
Sharon Moore
Chief Departmental Human Resources Administrator
Human Resources
Human Resources provides personnel services for SSA; provides consultation and leadership on employee and labor relations issues; administers civil rights programs and language access for customers as well as internal staff; and coordinates the Agency’s Health & Safety programs, facility moves and renovations, and staff training and development programs.
Faith M. Battles
Assistant Agency Director
Adult and Aging Services
We provide Adult Protective, Public Guardian/Conservator/Administrator, and Older American/Californian Acts services. AAS also administers In-Home Supportive Services (IHSS) and operates the Area Agency on Aging.
Michelle Love
Assistant Agency Director
Children and Family Services
We provide emergency response and shelter services as well as investigative, maintenance, reunification, and permanent placement services for children and youth, and administer the Foster Care Program.
Vacant
Assistant Agency Director
Government and Community Relations
We administer the Information Systems and Program Integrity Division and the Workforce Development Board. GCR also provides community relations, disaster preparedness emergency management, legislative and budget analysis, and public information services.
Vacant
Assistant Agency Director
Workforce and Benefits Administration
We administer eligibility for, and disbursement of, mandated assistance programs and provides the required employment and support services for public assistance recipients.